Returns & Exchanges
Check your parcel first
Because we're Cash on Delivery, you can inspect your parcel before paying the courier. If something's clearly wrong or damaged, you can refuse it at the door — you won't be charged.
After you've accepted delivery
If you notice a defective, incorrect, or missing item after the courier has left, message us on WhatsApp within 7 days with a photo of the item and your invoice number, and we'll sort out a replacement or refund.
Condition for returns
Items should be unused and in their original packaging. Opened consumables (needles, bobbins, thread, marking pens and similar) can't be returned once used, for hygiene and quality reasons — unless the item itself was faulty.
Exchanges
Ordered the wrong size, brand, or machine-fit part by mistake? Let us know on WhatsApp — we're usually happy to exchange it for the correct item, as long as it's unused.
How refunds work
Since orders are paid in cash on delivery, refunds are arranged directly with you (bank transfer or an adjustment on your next order) once the returned item is received and checked.
Questions about a return? Use the WhatsApp button in the corner of any page.